Privacy Policy

Last updated: 18 August 2026

Derby Lifescience ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use this website and our contact and stockist enquiry forms, how we use it, and the choices you have.

1. Information we collect

We only collect information you choose to provide, plus limited technical data needed to process and secure your request:

• Contact form: your name, email address, phone number, company, subject and message.
• Stockist enquiry: your name, company/stockist name, mobile number, email, city, state, GST number, drug licence number (where provided), the products and quantities you select, and any additional message.
• Technical data: your IP address and browser type (user agent), used to process your enquiry and help protect the site from abuse.

2. Your query basket is stored in your browser

When you add products to your query, those selections are saved in your browser's local storage so they are not lost while you browse. This data stays on your device and is not sent to us until you submit an enquiry. You can clear it any time from the query drawer, or by clearing your browser storage.

3. How we use your information

• To respond to your enquiry and provide product information, availability, MOQ and quotations.
• To discuss, confirm and process orders you request.
• To contact you about your enquiry by phone, email or WhatsApp.
• To keep records of enquiries and protect the website from misuse.

4. How your enquiry is sent

When you submit an enquiry, its details may be sent to us by email and — if you choose to continue in WhatsApp — as a pre-filled WhatsApp message from your own device. We do not sell or rent your personal information to third parties.

5. Data retention

We keep enquiry information for as long as needed to handle your request and to maintain our business records, after which it is deleted or anonymised.

6. Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data you share with us.

7. Your choices & rights

You may ask us to access, correct or delete the personal information you have shared with us. To make a request, contact us using the details below.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the latest revision.

9. Contact us

For any privacy question or request, contact us at approval@derbylifesciences.com or call +91 85959 39722.